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From Retail Banking Strategies
The idea of the “Universal Branch Employee” is not new, but what makes it critical at this point in time is the need to improve sales growth and manage cost...>
Peak Performance Consulting Group has been selected for the 2017 Austin Award in the Consulting Services category. The Austin Award Program is an annual awards program honoring the achievements and...>
Everyone believes service quality is important, especially for high value clients. But how well does your service quality program work? Does it only measure customer facing staff in branches and...>
Branches have lost much of their reason to exist because routine transactions such as depositing checks and transferring money are increasingly done on computers or phones. But banks need...>
Where does the Universal Banker model fit with your branch staffing? With customer channel preferences changing and branch transactions declining, most bank branches are staffed with more personnel –...>
Q: “Is there an ideal branch format?” A: The “ideal branch” of the future will be fully automated with robots or holograms serving as branch staff. The interior walls will...>